This course is an overview of the hospitality industry which is composed of lodging, food and beverage, transportation, retail outlets, and special events. The management of hotels, motels, restaurants, kitchens, travel agencies, theme parks, casinos and country clubs are introduced. This orientation course presents the history, organization, opportunities and challenges that exist in the many careers that make up the dynamic world of hospitality management. Examples of selected topics include: pioneers and leaders in hotel, restaurant and culinary management; independent and chain hotels, restaurants franchising and management contracts, cultural diversity, ethics, and quality service management.
Key concepts covered include:
- Outline the history and development of the hospitality industry.
- Describe the various aspects of tourism in the hospitality industry.
- Outline the traditional organizational chart for each segment of the hospitality industry.
- Define key terms in the industry.
- Give an overview of the hotel and restaurant business.
- Discuss recreation and leisure markets in the hospitality industry.
- Explain the elements of a successful human resource program.
- Discuss career paths for each of the major segments in the hospitality industry.
- Describe leadership and professionalism as it relates to the hospitality industry.